Cancellation & Refund Policy

ONESTEPINDIA BAZAAR PRIVATE LIMITED believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
• ONESTEPINDIA BAZAAR PRIVATE LIMITED does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 days of receipt of the products. If you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any refunds approved by ONESTEPINDIA BAZAAR PRIVATE LIMITED, it may take 9–15 days for the refund to be processed to the end customer.

Refunds, where applicable, will be processed using the same payment method that was used to place the order unless otherwise specified. Any shipping costs or fees charged by payment providers may be deducted according to the refund rules applicable to the specific Service or product.

To start a return, refund or cancellation request please contact our support atsupport@onestepindia.inor call +91 94663 55529 and provide your order ID and details of the issue. Claims reported after the stipulated time may not be eligible for a refund.

These policies apply in addition to any statutory rights you may have under applicable consumer protection laws. We reserve the right to update this policy at any time; changes will be reflected on this page and the "Last updated" timestamp will be modified accordingly.